Privacy Policy

1. Who we are

Data controller: Alu Smart Trading & Contracting, Doha, State of Qatar.

Contact: info@alusmart.qa · +974 6664 5290

We do not currently appoint a separate Data Protection Officer. Privacy enquiries may be sent to the contact above.

2. Information we collect

• Enquiry information: name, company, phone, email and project details you voluntarily submit.
• Technical data: browser type, device, approximate location derived from IP (via server logs on our host), pages visited and referral source.
• Local browser data: language preference and a short anti-spam timestamp stored in localStorage only — not cookies.

We do not use advertising trackers or social-media tracking pixels. When enabled, we use Google Analytics 4 (GA4) with IP anonymisation to understand aggregate site usage. We do not knowingly collect data from children under 16.

3. How we use information (lawful bases)

• Respond to enquiries — legitimate interests / pre-contractual steps / consent (where required).
• Assess projects and prepare quotations — legitimate interests / contract performance.
• Comply with law — legal obligation.
• Protect our website and prevent abuse — legitimate interests.

We do not sell or share personal information for cross-context behavioural advertising.

4. WhatsApp and third-party services

The contact form prepares a message in your browser and opens WhatsApp (Meta Platforms). Once you send a message, it is processed by WhatsApp/Meta under their own terms and privacy policy, as well as by Alu Smart. Google Maps embeds (where shown) are subject to Google’s policies. We are not responsible for third-party practices but select reputable providers.

Do not submit confidential drawings, identification documents, financial data or other sensitive information unless you accept the risks of your chosen channel.

5. International transfers

Our website may be accessed globally. Data may be processed in Qatar and, where you use WhatsApp, Google or our hosting provider, in other countries that may not offer the same level of protection as your home jurisdiction. Where required, we rely on appropriate safeguards such as your explicit consent, contractual clauses or other lawful transfer mechanisms.

6. Retention and security

We retain enquiry data only as long as needed to respond, manage the business relationship, resolve disputes or meet legal obligations — typically up to 7 years for business records where law requires. We apply reasonable technical and organisational measures (HTTPS, access controls, secure hosting). No internet transmission is 100% secure; you use this site at your own risk.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, and receive a portable copy of your data. California residents may also have rights to know, delete and opt out of sale/sharing (we do not sell data). You may lodge a complaint with your local supervisory authority.

To exercise rights, email info@alusmart.qa. We may verify your identity before responding and will reply within applicable legal timeframes (e.g. 30 days under GDPR, 45 days under CCPA).

8. Cookies and local storage

This site does not set non-essential cookies. We use browser localStorage only for language preference and submission throttling. You can clear this via your browser settings.

9. Data breaches

If a breach likely affects your rights, we will investigate promptly and notify you and regulators where required by law.

10. Changes and governing law

We may update this policy when our practices or legal requirements change. The “Last updated” date will reflect revisions. Continued use after changes constitutes acceptance where permitted by law. This policy is governed by the laws of the State of Qatar, without prejudice to mandatory rights in your country of residence.

سياسة الخصوصية (ملخص)

توضح هذه السياسة كيفية تعامل Alu Smart للتجارة والمقاولات مع البيانات الشخصية المقدمة عبر الموقع. نجمع بيانات الاتصال وتفاصيل المشروع فقط لغرض الرد على الاستفسارات. يستخدم النموذج واتساب لإرسال الرسائل، وتخضع البيانات أيضًا لسياسات واتساب/ميتا. لا نبيع بياناتك الشخصية. يمكنك طلب الوصول أو التصحيح أو الحذف عبر info@alusmart.qa.